Responsible gaming:

It’s important to us that our gaming services are delivered to you in an entertaining way but that they never have a detrimental effect to personal well-being.

Our commitment to responsible gaming

We are committed to operating our gaming services in a socially responsible way. We want them to be entertaining to play, yet not in a way that is detrimental to the vulnerable - such as low-income groups or players under the age of 18 years old. Whilst the majority of people do gamble within their means, for some, gambling can become a problem. It may help you to keep control by remembering the following:

• Gambling should be entertaining and not seen as a way of making money
• Avoid chasing losses
• Only gamble what you can afford to lose
• Keep track of the time and amount you spend gambling.

Self-exclusion:

If you want to have a break from gambling you can use our self-exclusion option for our venue or just services by writing to us with your name, address and exclusion details requested in person at the below address or by email:

We will then exclude you from entering our premises for a minimum period of six months, during which time it will not be possible for the self-exclusion to be revoked for any reason.

Problem gambling

If you are concerned that gambling may have taken over your (or someone else's) life then the following questions may help you find out:

• Do you stay away from work, college or school to gamble?
• Do you gamble to escape from a boring or unhappy life?
• When gambling and you run out of money, do you feel lost and in despair and need to gamble again as soon as possible?
• Do you gamble until your last penny is gone, even leaving nothing for the fare home or the cost of a cup of tea?
• Have you ever lied to cover up the amount of money or time you have spent gambling?
• Have others ever criticised your gambling?
• Have you lost interest in your family, friends or hobbies?
• After losing, do you feel you must try and win back your losses as soon as possible?
• Do arguments, frustrations or disappointments make you want to gamble?
• Do you feel depressed or even suicidal because of your gambling?
• The more you answer 'yes' to these questions, the more likely you are to have a serious gambling problem.

Contact

If you need to talk to someone about problems with gambling, then contact the Gaming commission for further advice on support available. You can find more information and help about problem gambling by visiting their website or local addresses listed below.

Useful links

• Gaming Commission of Ghana - P.M.B. 195, Kotoka international Airport, Accra. 31 Fifth Circular Road, Cantonments, Accra